PRIVACY POLICY
Last Updated: March 9, 2026
SmokersCo ("we," "us," or "our") is committed to protecting your privacy. We have built our operations with data minimization and customer protection as core principles.
This Privacy Policy explains how we handle information when you use smokersco.org (the "Website") or purchase our products.
By using this Website, you consent to the practices described in this Privacy Policy.
1. INFORMATION WE COLLECT
We collect the minimum information necessary to process your order. Here is what we collect and how we handle it:
INFORMATION YOU PROVIDE DIRECTLY
When you place an order, you may provide:
- Contact Information: Email address, phone number
- Shipping Information: Name, delivery address, postal code
- Account Information: Username, password (if you create an account)
- Order Information: Products purchased, quantities, preferences
- Payment Information: Payment method details (processed entirely by independent third-party payment processors; we never see or store these details)
- Communication Information: Support tickets, inquiries, feedback
HOW WE PROTECT YOUR IDENTITY
This information is used exclusively to process and deliver your order. Once your order has been fulfilled, your personal details are de-linked from the order records. What remains in our systems are anonymous administrative records that cannot be traced back to you. This is by design, to protect your identity.
INFORMATION COLLECTED AUTOMATICALLY
When you visit our Website, we automatically collect:
- Device Information: IP address, browser type, device type, operating system
- Usage Information: Pages visited, time spent on pages, links clicked, referring website
- Cookies and Tracking Technologies: See Section 8 for details
INFORMATION FROM THIRD PARTIES
We may receive information from:
- Payment processors (transaction confirmation, payment status)
- Shipping couriers (delivery status, tracking updates)
- Analytics providers (website usage statistics)
2. HOW WE USE YOUR INFORMATION
We use your information for the following purposes:
ORDER PROCESSING AND FULFILLMENT
- Process and complete your orders
- Send order confirmation and shipping notifications
- Provide tracking information
- Handle delivery issues and re-shipments
- Process payments and prevent fraud
ACCOUNT MANAGEMENT
- Create and manage your account (if applicable)
- Maintain order history
- Save shipping addresses for future orders
- Provide access to your user panel
CUSTOMER SUPPORT
- Respond to support tickets and inquiries
- Resolve problems with orders or delivery
- Investigate guarantee claims
- Provide product information
MARKETING (WITH CONSENT)
- Send promotional emails (only if you opt in)
- Inform you of new products or special offers
- Provide personalized recommendations
You can opt out of marketing communications at any time.
3. LEGAL BASIS FOR PROCESSING (GDPR)
If you are in the European Economic Area (EEA), we process your personal information based on:
- Contract Performance: Processing necessary to fulfill your order and provide services
- Legitimate Interests: Improving our Website, preventing fraud, and conducting business operations
- Consent: Marketing communications (where required)
You have the right to withdraw consent at any time.
4. HOW WE SHARE YOUR INFORMATION
We do not sell your personal information to third parties.
We share information only in these circumstances:
SERVICE PROVIDERS
We use trusted third-party providers to help us operate. The information they handle is limited and anonymous:
- Payment Processors: Process payments independently. They do not receive details about the products you purchase, and they do not share your payment data with us.
- Shipping Couriers: Receive only the minimum delivery information required (name, address). No order details or product information is shared with them.
- Hosting Providers: Host our Website infrastructure. They do not have access to customer data.
- Analytics Providers: Receive only anonymized, aggregated usage statistics. No personally identifiable information is shared.
- Email Service Providers: Handle transactional emails (order confirmation, shipping updates). No product details or order contents are included.
None of our third-party providers receive, store, or share private customer data that could identify you or link you to specific purchases.
5. DATA SECURITY AND PRIVACY BY DESIGN
We have built our systems with privacy as a foundational principle, not an afterthought. Protecting our customers is at the core of how we operate.
Data de-linked after fulfillment
Personal information is collected only to process your order. Once fulfilled, your details are de-linked from order records, leaving only anonymous administrative data that cannot be traced back to you.
Independent payment processing
All payments are handled entirely by independent third-party providers. We never see, store, or have access to your card details or banking information.
Anonymous third-party data
All information handled by third-party providers is anonymous. None of them receive, store, or share private data that could identify you or link you to purchases.
SECURITY MEASURES
- TLS 1.3 encryption for all data transmission
- End-to-end encryption for payment processing
- Secure payment processing through independent third-party providers
- Access controls and authentication protocols
- Regular security assessments
No method of transmission or storage is 100% secure. While we implement strong protections, we recommend keeping your account password confidential and using a secure internet connection.
6. DATA RETENTION
We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy.
RETENTION PERIODS:
- Account Information: While your account is active, plus a reasonable period after deletion
- Order Information: For operational purposes and customer service
- Support Communications: For resolution of issues and quality assurance
- Marketing Data: Until you opt out or withdraw consent
After retention periods expire, we securely delete or anonymize your information.
You may request deletion of your data (see Section 9).
7. INTERNATIONAL DATA TRANSFERS
We operate from Europe and primarily serve European customers.
If you are outside Europe:
- Your information may be transferred to and processed in Europe or other locations where our service providers operate
- By using our Website, you consent to international transfers
- We ensure appropriate safeguards are in place for such transfers
8. COOKIES AND TRACKING TECHNOLOGIES
WHAT ARE COOKIES?
Cookies are small text files stored on your device when you visit a website. They help us recognize you and remember your preferences.
TYPES OF COOKIES WE USE:
ESSENTIAL COOKIES (Required)
- Enable core Website functionality
- Remember items in your shopping cart
- Maintain your login session
- Cannot be disabled
FUNCTIONAL COOKIES (Optional)
- Remember your preferences and settings
- Save your language preference
- Improve user experience
ANALYTICS COOKIES (Optional)
- Track website usage and performance
- Help us understand visitor interactions
- Provide aggregated statistics (anonymized)
MARKETING COOKIES (Optional, with consent)
- Track interests for personalized recommendations
- Measure marketing campaign effectiveness
MANAGING COOKIES:
You can control cookies through your browser settings to block, delete, or allow cookies selectively.
Note: Disabling essential cookies may affect Website functionality.
9. YOUR RIGHTS (GDPR AND DATA PROTECTION)
If you are in the EEA or UK, you have the following rights:
RIGHT TO ACCESS
Request a copy of your personal information
RIGHT TO RECTIFICATION
Request correction of inaccurate information
RIGHT TO ERASURE
Request deletion of your information
RIGHT TO DATA PORTABILITY
Request your data in portable format
RIGHT TO OBJECT
Object to processing or marketing
RIGHT TO WITHDRAW CONSENT
Withdraw consent at any time
10. CHILDREN'S PRIVACY
Our Website and services are not intended for anyone under 18 years of age.
We do not knowingly collect information from minors. If we discover we have collected information from someone under 18, we will delete it immediately.
If you believe we have information about a minor: Contact Support
11. THIRD-PARTY LINKS
Our Website may contain links to third-party websites or services that are not operated by us.
We are not responsible for:
- Privacy practices of third-party sites
- Content or policies of external websites
We encourage you to review the privacy policies of any third-party sites you visit.
12. DO NOT TRACK SIGNALS
Some browsers offer "Do Not Track" (DNT) signals. Currently, our Website does not respond to DNT signals. We may implement DNT recognition in the future.
13. MARKETING COMMUNICATIONS
We may send marketing emails if you opt in or subscribe.
You can unsubscribe at any time by:
- Clicking "Unsubscribe" in any marketing email
- Updating preferences in your account settings
- Submitting a support ticket
Note: You will still receive transactional emails (order confirmations, shipping updates) even if you opt out of marketing.
14. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy to reflect changes in our practices, legal requirements, or Website features.
When we make changes:
- We will update the "Last Updated" date
- Significant changes will be prominently posted or sent via email
- Your continued use constitutes acceptance
15. CONTACT US
For questions or requests regarding this Privacy Policy:
SmokersCo
Europe
We will respond to all requests within 30 days.
By using this Website, you acknowledge that you have read and understood this Privacy Policy.
If you have any questions about how we protect your information, please contact our support team.
Last Updated: March 9, 2026