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Frequently Asked Questions
Everything you need to know about ordering and delivery. Straight answers, no fine print.
★4.9 from 10,400+ verified reviews · 35,000+ customers · 27 EU countries
Ordering
5 questionsBrowse the catalog, add to cart, check out. You'll get a confirmation email right after payment. No account needed.
Shipping
5 questionsWe ship to 27 European countries, including Germany, France, Spain, Italy, the Netherlands, Belgium, Austria, Portugal, Poland and Ireland. Switzerland temporarily not available.
Delivery
4 questionsYes, with UPS Standard, InPost Locker or InPost Home. Follow it in real time from your account, or as a guest on the Track Order page. Postal Mail doesn't include tracking.
Products
5 questionsStart with how you want the moment to feel: browse Shop by Mood (Relax · Uplift · Focus · Sleep), or go by format. Every product page shows aroma, potency, and how verified buyers describe it. Still unsure? Bestsellers are bestsellers for a reason.
Support
2 questionsStart a support chat through our Support page. Hours: Monday to Friday. Response within 24 hours. Real people, real answers.
Delivery Guarantee
Your package arrives. Or we send another. Free.
We've been shipping orders since 2018 with a success rate over 95%. When logistics fail, this is exactly what happens:
Check tracking
Lost, returned, stuck—or 15 working days with no updates.
Start a support chat
Your order number is all we need. No forms.
We verify with the carrier
Usually within 24 hours.
We re-ship free
New package, same order. No drama.
✓ Covered
Lost in transit
Returned to sender
Stuck 15+ working days with no updates
Carrier errors
✗ Not covered
Incorrect or incomplete address
Address types not allowed for Postal Mail
Packages accepted and marked "Delivered"
Package feels empty? Don't accept it—refuse the delivery and start a support chat right away.
Ready to order?
Browse our catalog or contact support if you need help.
★4.9 · 10,400+ verified reviews