Question 1

How do I place an order?

Accepted Answer

Browse the catalog, add to cart, check out. You'll get a confirmation email right after payment. No account needed.

Question 2

What payment methods do you accept?

Accepted Answer

Cards (Visa · Mastercard), Apple Pay and Google Pay. Encrypted end to end.

Question 3

Do I need an account?

Accepted Answer

No. You can checkout as a guest. We only need your email for order confirmation and shipping updates.

Question 4

Can I modify or cancel my order?

Accepted Answer

No—orders go to packing fast, so once processed they can't be changed or cancelled. Review your cart and address carefully before completing checkout.

Question 5

Can I split products into multiple shipments?

Accepted Answer

No. Each order ships together. To order different products, simply add them all to your cart.

Question 6

Which countries do you ship to?

Accepted Answer

We ship to 27 European countries, including Germany, France, Spain, Italy, the Netherlands, Belgium, Austria, Portugal, Poland and Ireland. Switzerland temporarily not available.

Question 7

Where do you ship from?

Accepted Answer

All orders ship from Europe.

Question 8

What are the shipping options?

Accepted Answer

UPS and InPost: 4–7 working days, tracked in real time. Postal Mail: 5–10 working days, no tracking. All orders ship from within Europe.

Question 9

How should I format my delivery address?

Accepted Answer

Postal Mail — A residence with a visible mailbox, in your real name. Not allowed: hotels, businesses, universities, Packstations. — UPS & InPost (tracked) — Any valid address, plus a phone number for carrier updates.

Question 10

How is the package packaged?

Accepted Answer

Plain packaging—no logos or cannabis references. Securely sealed to stay fresh, smell-proof, and discreet. Discreet sender information. Standard envelope or small package. Even our emails are discreet: generic sender, no store name.

Question 11

Can I track my order?

Accepted Answer

Yes, with UPS Standard, InPost Locker or InPost Home. Follow it in real time from your account, or as a guest on the Track Order page. Postal Mail doesn't include tracking.

Question 12

What if my package doesn't arrive?

Accepted Answer

Short answer: if the package doesn't arrive due to shipping errors (not incorrect address), we re-ship for free. Full details in the Delivery Guarantee section on this page.

Question 13

What if the package arrives empty?

Accepted Answer

Rare, but here's the protocol: inspect the package before accepting it. If it feels empty, don't accept it—refuse the delivery immediately and start a support chat. Once tracking shows "Delivered" and you've accepted it, we assume the contents were received.

Question 14

What if my order is incorrect (wrong products or weight)?

Accepted Answer

Record a continuous HD video of the unboxing—from sealed package to contents—and start a support chat with the video and your order number. Why we require this: it protects both you and us from fraudulent claims.

Question 15

How do I choose the right product?

Accepted Answer

Start with how you want the moment to feel: browse Shop by Mood (Relax · Uplift · Focus · Sleep), or go by format. Every product page shows aroma, potency, and how verified buyers describe it. Still unsure? Bestsellers are bestsellers for a reason.

Question 16

How do you select what you sell?

Accepted Answer

We test ~30 varieties every month and accept 4–6. Criteria: fresh product, proper drying, defined aroma, effect that matches the description, and a supplier who can replicate it batch after batch. We reject about 80% of what we try. That's why the catalog is small—and why everything in it delivers.

Question 17

What potency should I start with?

Accepted Answer

Every card shows a potency band (<15% · 15–20% · 20%+). If you're new or coming back after a while, lower is the smarter starting point—you can always go up on your next order.

Question 18

How fresh is the product?

Accepted Answer

We maintain constant rotation. Products are fresh when shipped. We don't hold old stock.

Question 19

Is quality consistent batch to batch?

Accepted Answer

Yes. Same suppliers, same standards, every month. OG Kush today is OG Kush two years ago.

Question 20

How do I contact support?

Accepted Answer

Start a support chat through our Support page. Hours: Monday to Friday. Response within 24 hours. Real people, real answers.

Question 21

What if I have a problem with my order?

Accepted Answer

Start a support chat with your order number and details of the issue.

Frequently Asked Questions

Ordering

Shipping

Delivery

Products

Support

Your package arrives. Or we send another. Free.

Ready to order?